AutoZone Customer Service Complaints Department 2022

Since its inception in 1979, AutoZone has strived to become one of the most trusted suppliers of automotive parts and accessories.

Due to the reliability of their products and services Customers frequently inquire about the way AutoZone responds to complaints and how they can be addressed. Here’s everything you need to be aware of!

autozone employee discount online

How Does AutoZone Handle And Receive Complaints In 2022?

AutoZone is available to take complaints about its services, and products as well as in-store and online shopping experiences starting in 2022. Therefore, AutoZone offers platforms such as customer service desks, phone numbers, and online forms where customers can submit their complaints. If the company receives complaints, it will follow internal processes to settle the issues.

If you’re looking for more details regarding AutoZone’s process of handling and receiving complaints and how to file one, the most common kinds of complaints that are filed against AutoZone, and more, continue reading!

How Do I Make A Complaint To AutoZone?

You can file a complaint against AutoZone by submitting your complaint in the store or by making contact via the internet.

If you’re shopping in the store and face issues, it’s best to relay the issue to the employees at the counter instead of submitting a complaint on the internet.

In this case, if you feel that the floor staff can’t provide a solution to your complaint or is rude, you can ask for a meeting with the manager.

If, however, you have difficulties shopping online at You can choose to submit your complaint to the closest AutoZone location or make use of the various online channels offered by AutoZone.

If you select the option to go online You can contact the customer service department of the company or fill out an online feedback form on their website, or directly message the company using its social media channels.

In every instance, customers must give detailed details about the issue so that it’s simpler for the business to look over the complaint and take action at the appropriate time.

After the customer has lodged their complaint with the company, they need to wait for feedback by the business.

However, the response or resolution might happen immediately or may take time to conduct adequate research.

What Are The Common Types Of Complaints Made Against AutoZone?

The most frequent complaints about AutoZone are related to customers’ shopping experiences in the store as well as online and the repair of their vehicle.

The company’s website provides a breakdown of the most common kinds of complaints made towards AutoZone to the following types:

  • Complaints regarding customer purchases
  • Website issues and complaints
  • Reward complaints from companies
  • Complaints concerning the components and services offered through the business
  • Store complaints experience

How Do I Contact AutoZone In Case Of A Complaint?

If you are unable to submit your complaint to the AutoZone staff in-store You can reach AutoZone via these channels of communication:

If you want immediate feedback, it’s best to contact customer service instead of sending your complaint via email.

Autozone Employee Discount

How Do I Email My Complaint To AutoZone?

You can email your complaints to AutoZone at

In this situation, the customer service team will investigate your complaint and provide appropriate, effective, and satisfying solutions.

Additionally, when you send an email to complain to AutoZone be sure to include your personal information, your contact details, as well as a detailed description of your complaint.

However, a concise description of the problem can help the company better understand the issue and help them investigate quicker.

In addition, providing your contact details in the email will help the company contact you in case it requires additional information. It also helps them give your final choice or resolution to the issue.

It is also crucial to remember that filling out the form for complaints on the site of the company instantly sends an email message to their customer support desk.

How Effective Is AutoZone At Handling Complaints?

Unfortunately, AutoZone has low ratings based on reviews from customers on the majority of dating websites.

For example, the scoring rate of the company is listed as disappointing on the Customer Service Score Board, since the attribute score out of 10 in the resolution of complaints is 2.5.

As per the Complaints Board, the firm is rated as one out of five on the resolution since 50 complaints out of 394 have been settled.

Customers are however encouraged to stop by the nearest AutoZone store or contact AutoZone when they have complaints to get immediate feedback.

What Are AutoZone’s Customer Service Hours?

AutoZone customers’ hours of service are as the following:

  • from Monday until Friday: 7 AM to 10:30 pm CT
  • Saturday from 7:00 am until 9:00 midnight CT
  • Sunday from 8:00 am until 8:00 pm CT

During these hours, customers are able to get help by submitting complaints and getting immediate feedback regarding the way in which the company will deal with the issue.

For more information and learn more, read our articles about AutoZone’s return policy. AutoZone’s returns policy that does not require a receipt and is AutoZone an excellent work environment.

AutoZone complaints phone number, email, and Contact form

Official website
AutoZone phone number 1-800-288-6966
AutoZone Rewards Customer Service 1-800-741-9179
Email ID Support
AutoZone head office phone number +1 901-495-6500
AutoZone corporate office address 123 S Front St, Memphis, TN 38103, USA


Customer service hours of AutoZone?

Day Opening Hours Closing Hours
Monday 07:00 AM 10:00 PM
Tuesday 07:00 AM 10:00 PM
Wednesday 07:00 AM 10:00 PM
Thursday 07:00 AM 10:00 PM
Friday 07:00 AM 10:00 PM
Saturday 07:00 AM 09:00 PM
Sunday 08:00 AM 08:00 AM

Autozone near me

Please search Autozone Near ME locations from the map below. If you locate your nearest Autozone store, simply click on the map below and the closest Autozone store near you will appear on the map. You can also utilize the Store locator tool to locate Autozone close to me.

You can also download also the Autozone Near Me Right Now through Embed Map / Food Lion Store Locator. If you utilize this Food Lion store locator to locate the Autozone locations. Enter your location’s zip code and you will be able to locate Autozone near my Location.

Autozone Black Friday Locations & Store Hours

Prepare yourself to go shopping on Black Friday shopping 2018 by finding the Autozone stores near you. Find out Black Friday store hours, look up the best parking spots, and then look around the store before time to get a sense of the layout. If you’re traveling to your Thanksgiving festivities and you’ve asked yourself “Is there an Autozone nearby?” our handy store locator can assist.

Autozone Special Event Hours

There are many events held by the local store. You’ll need to call either your store’s customer service department or customer service department for more information about the occasion.

Autozone Products

  • Auto Parts
  • Batteries
  • Battery Replacement
  • Brakes
  • Engines
  • Floor Mats
  • Hubcaps
  • Jumper Cables
  • Seat Covers
  • Tires
  • Tools


In the end, AutoZone offers customers different ways to address any issues that arise from their in-store or online shopping experience, as and repair services offered by the business.

In this case, customers may opt to submit their concerns in person at their local AutoZone store or send an email directly to customer service contact customer support complete a form on the internet, or make use of Social media sites.

When the company is notified of that complaint AutoZone will either resolve the matter quickly or conduct an investigation before recommending a solution.

Related searches

AutoZone regional manager list AutoZone customer service hours
AutoZone employee complaints AutoZone near me
AutoZone regional office AutoZone human resources
AutoZone corporate website AutoZone directory


Do I need a receipt to return at AutoZone?

The answer is yes, AutoZone will allow you to return your items without receipt However, you need to adhere to their guidelines. They suggest that you call Autozone Customer Support at 800-288-6966 to obtain the transaction details for your purchase.

How do I report an AutoZone employee?

Complete the form to the right so we will be in touch.

Would you prefer to call? Contact support via telephone at 800-AUTOZONE (1-800-288-6966)

  1. Monday through Friday. 7:15 AM – 10:00 PM CT.
  2. Saturday. 7 am – 9 pm CT.
  3. Sunday. 8:30 AM – 8:00 PM CT.

Can AutoZone pull up receipts?

Can AutoZone keep track of my receipts if I Shopped online? If you purchased your products through and in the store, their policy remains the same. The customer service team at AutoZone will be able to locate the receipt when you call them.

Can I return parts to any AutoZone?

The product can return to an AutoZone store provided they’re in the original packaging and that you have the original receipt for sale. In the event of a return, all liquids are required to be removed from the product prior to it can be returned.

What is AutoZone’s return policy?


If you wish to return a purchased item to AutoZone, or an AutoZone retailer, return an item in its original packaging and in its original condition and receipt within 90 days of the date of purchase to request the refund. Refund a damaged item within the warrantied timeframe. Refund requests may be denied if the product has been installed or used.

Can I get a cash refund if I paid by debit card at AutoZone?

If you made a purchase using cash or a debit card, you’ll get your money back immediately after you return the product in the event that you’ve got the original receipt. If you don’t have a receipt, you may get it back right away as a gift card. Refunds for credit cards from Autozone are a little longer, generally between 2 and 5 business days.

Who is AutoZone owned by?

Advance Auto’s acquisition will create a company that has year-end sales totaling $9.3 billion. The company has 5,264 owned by the company stores, and more than 70,000. employees. General Parts owned 1,246 company stores operating as part of Carquest. Carquest brand. AutoZone has 7,220 employees, 5,210 stores as well as $9.25 billion of annual sales.



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