Dyson Price Match Price Adjustment & Return Policy

Dyson Price Match – James Dyson started the technology company Dyson Limit, which is based in Singapore and has offices around the world. Here, you can find out about Dyson’s policies for matching prices and making changes.

With their policy on price adjustments, you can get your money back if the item you bought goes on sale within 30 days.

Does Dyson Price Match?


Yes, Dyson does have a policy that lets customers match prices. The policy says that a customer can get a refund on the price they paid if an authorized US Dyson retailer or Dyson itself advertises a lower price on a third-party marketplace site, as long as certain conditions are met.

In short, this is how Dyson’s Price Match policy works:

Company Dyson
Price match? Yes
Time-frame Within 30 days of purchase
Price Matches Best Buy, Costco, Bed Bath & Beyond, Home Depot, Lowes, QVC, Sam’s Club, and Target. Authorized refurbished product dealers are Nordstrom Rack, Woot and Zulily.
Exclusions Third-party marketplace sellers other than Dyson, haircare products, used, damaged, return, open box, “close out”, “clearance” and demonstrator products.
Where to redeem Your options for redeeming your offer include:

Online chat


Dyson Customer Service team at 1-866-664-9004

Dyson’s Price Match Policy Details

Dyson promises to pay you the difference between what you paid them and a better price you find from another authorized Dyson dealer, as long as you meet the following conditions:

  • The product you bought must have the same model number as the one in the better offer, as shown on Dyson.com, and it must be in stock.
  • You must show proof from an authorized Dyson dealer of the advertised price.
  • Hair care products are not included in the deal.
  • The item must be brand new and still in its original packaging.
  • Bed Bath & Beyond, Best Buy, Costco, Lowes, Home Depot, QVC, Sam’s Club, and Target have authorized Dyson dealers.
  • Woot, Nordstrom Rack, and Zulily are all authorized places to buy refurbished products.

Does Dyson Price Match its Competitors?

No. They don’t have a policy for matching prices.

Is There Price Adjustment Policy at the Dyson?

Yes. You can change the price once every 30 days. But Dyson says they will match the price.

Price Adjustment Criteria

The Dyson.com model number for the product must match and be easy to find.

To get the advertised price, you must show proof from an authorized dealer that the stated price is correct. One example of good documentation is a copy of the flyer or the URL of the website. It’s important to remember that even though there are many kinds of discounts, like loyalty rates and promo code entries, none of them can be use with this pricing match guarantee.

Best Buy, Costco, Bed Bath & Beyond, Home Depot, Lowes, QVC, and Target are the only places you can find real Dyson dealers.

The item must be in its original packaging and not open. It can’t have been used, returned, opened box, “closed out,” “clearance,” or a “demonstrator excellent.”

Price Adjustment Process

If you have an existing Dyson vacuum cleaner, click here to get a price match at dyson.com/pricematch, chat, or call their Customer Service team at 1-866-664-9004 to get started.

Dyson Competitors’ List

There are no competitors who can change their prices. But you should ensure the item is the same if you want the price changed.

What is Dyson’s return policy?

If you send back an item you bought on Dyson.com within 30 days of receiving it, you’ll get your money back in full. If you bought something at a Dyson Demo Store or Dyson Service Center, you must return it within 30 days. You will get your shipping costs back if you return your goods through Dyson Direct.

Money-back guarantee

To get a full refund on a Dyson.com purchase you want to cancel, send the item back within 30 days. Purchases made at a Dyson Demo Store or Dyson Service Center must be returned within 30 days of the date of purchase. Dyson Direct will pay for the cost of replacing it.

Customers who bought a product that has been taken off the market or fixed up cannot get their money back. They can only get service under warranty.

Please let them know right away if your equipment was damag in shipping or if you got the wrong kit.

Your warranty and Dyson’s return policy will be null and void if you change or customize a product for its looks in a way that could affect its resale, refurbishment, restoration, or use.

How do you start a return for an online purchase?

Follow these steps to return something you bought from Dyson Direct:

Please fill out the form below, and their team will get back to you within 48 hours with information about how to get a return authorization.

Please Note

  • Before an order is sent back, it must be returned. Returns that are not authorized or “billing on receipt” will not be accepted.
  • We’ll give you a full refund if you’re unhappy with your Dyson purchase.
  • After we get your return and check it over, it will take 7–10 business days to give you your money back. Depending on how you pay for things and the rules of your financial institution, the credit may show up on your next one to two bills.
  • If you change a Dyson device, you can’t return it and get your money back.
  • If you bought a Dyson product from a different store, you should return it to the store where you purchased it.

Items that are illegal, stolen, or don’t follow the rules can’t get a refund.

How do you start a return for an in-store purchase?

If you want to return your machine, take it back to the Demo Store with the receipt. Depending on how you paid and what the rules are at your bank, one of our Dyson experts will help you process the return.

You should get the money back within one or two billing cycles.

If you can’t take your purchase back to a Demo Store, please get in touch with them for more help.

Does Dyson cover return shipping?

Dyson Direct will pay for the standard shipping costs for your return. Any extra charges due to a faster delivery won’t be refunded. Fill out the form below to get the pre-paid label.

Can you take something you bought on Dyson.com to a Dyson Demo Store or Service Center to get it fixed?

Can you trade in your old Dyson for a new one?

You can’t get a replacement for something you bought on Dyson.com unless it was broken during shipping. Machines are covered by warranty service if they break down or need to be fixed or service. Visit Dyson.com to find ways to improve or get help with any problems you have.

When you buy something at a Dyson Demo Store, you can exchange it for a similar machine with the same features.

If you want a different color or model, you must send it back and buy a new one. You can exchange A-grade machines, but you can’t return or exchange reconditioned or “final sale” machines from the Dyson Outlet for warranty or other reasons.

See Also: Does Big Lots Price Match?

Final Sale

If you buy a refurbished machine or one that says “final sale” at the Dyson Outlet, that’s it—the sale is final, and there are no exchanges.

But our warranty service will cover your machine if it doesn’t work right or was damaged during shipping. Visit Support.Dyson.com for information on how to fix problems, or bring it to one of our Dyson Service Centers for expert service and repair help.

When can you expect your refund?

If you bought something from Dyson.com, you can send it back and get a refund within 7–10 business days. Depending on how the payment was made and your bank’s rules, it may take 1-2 billing cycles for you to get the money back.

If you bring something back to a Dyson Demo Store, you get your money around the same day. Depending on your bank’s rules and the payment method you use, it usually takes between one and two billing cycles for you to get the money.

How Else Can DoNotPay Help?

DoNotPay doesn’t just help you find the best price for your Dyson. It can also help you negotiate a store’s prices or get your money back from many other companies that price match. Here are a few more examples of companies whose questions about pricing we can answer for you:

Best Buy Target
Home Depot Costco
Amazon Walmart


In this article, we talked about Dyson’s policy on matching prices and making price changes. We also answered some questions about Dyson that you might have had.

Dyson Contact Number USA

Customers can use the following information to contact the company and ask about its services.

Customer Service Number: 1-844-679-1647.
Email Support: questions@dyson.com/support@dyson.com/ordersupport@dyson.com

Dyson Head Office Address USA

600 W. Chicago Ave
Suite 275, Chicago, IL

13131 Sherman Way,
Unit 202,
North Hollywood,
CA 91605,
(818) 392-7526.

12609 Olive Blvd. Creve Coeur,
MO 63141,
(314) 628-1615.

9623 East County Line Road,
Unit D,
CO 80112,
(303) 790-7357.

Warranty Information

Please check your owner’s manual to determine what your warranty covers and how it works. If you need more information, please call our Helpline staff.

The Dyson Helpline is available during the following times (CST)

Monday – Friday: 8am – 8pm
Saturday: 9am – 6pm
Closed on Sunday
1-866-MY-DYSON (866-693-9766)

Customers can bring their problems to the company’s attention and fix them by calling the customer service number or going to the company’s head office. If you want to know more about the company, you can look at its website..

Locations – Dyson

FAQs – Dyson Price Match

Will Dyson price match Costco?

About Dyson’s Price Match Policy

The deal doesn’t apply to products for hair care. The item must be brand new and still in its original packaging. Bed Bath & Beyond, Best Buy, Costco, Lowes, Home Depot, QVC, Sam’s Club, and Target are all considered authorized Dyson dealers.

Can I trade in my Dyson vacuum?

The Dyson Trade-Up program makes an offer that is hard to refuse. If you have an old vacuum or air purifier/fan that you don’t use anymore or want to get rid of to get a new one, you can trade up and get an exclusive RM500 rebate on your new Dyson product.

Is Amazon authorized to sell Dyson?

In an email statement, a Dyson representative said, “The basic premise of this article is false. It is not true that Dyson has stopped selling on Amazon. We deal with Amazon worldwide, including the USA, Japan, India, and parts of the Middle East.

How do I get a free Dyson Airwrap?

You’ll need to fill out this form and show proof of purchase in order to get the free wide-tooth comb attachment. Your machine must have a 2-year Dyson warranty in order to be eligible. Curly and coily hair can be combed with the wide-tooth attachment.

How do I get the Dyson 20% code?

Registering your Dyson machine can save 20% on certain air purifiers. When you’re done writing, you’ll get a coupon code that you can only use once. You must register your Dyson machine.

Can I exchange my old Dyson for a new one?

Dyson guarantees can be passed on with the machine as long as the original proof of purchase from a recognized retailer is shown, along with evidence of any change in ownership, indicating that the device was in good working order when the change happened.

Can you return Dyson after using?

How do I return something to Dyson? To get a full refund on a Dyson.com purchase, you must return the machine within 30 days of delivery. If you bought something at a Dyson Demo Store or Dyson Service Center, you have 30 days from the date you purchased it to return it. Dyson Direct will pay for shipping costs for returns.