Mattress Firm Return Policy + Easy Exchange & Refund Policy

Mattress Firm Return Policy – At Mattress Firm, it’s easy to shop for many different things. If you don’t like something and want to send it back, what do you do? Here you can find information about how to return something and get a refund. It’s easy to understand Mattress Firm’s return policy.

Mattress Firm is an American chain of stores that sell mattresses. It has more than 3600 stores in 48 US states. Mattress Firm is the best place to buy mattresses, beds, and pillows. Most of the best brands in America, like Sealy, Tempur-Pedic, Purple, and Serta, are made by this company.

Mattress Firm Return Policy [All You Need To Know]

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The return policy at Mattress Firm gives you 120 days to try it out. You can take it home and sleep on it for 120 nights. If you don’t feel comfortable or it doesn’t fit perfectly, you can return it with the original receipt between 21 and 120 days later.

The items you want to return must be in good shape and have all their original tags. If you took the tags off the items, the 120-night trial would be over.

Can You Return The Online Purchase To A Store?

No, you can’t return anything you bought on the website to the store. You can call, send an email, or chat with Mattress Firm’s customer service.

Calling (877)346-8775 will put you in touch with customer service. To send an email or chat with customer service, you must go to the Mattress Firm website.

Mattress Firm Non-Returnable Items

Under the 120-night trial, Mattress Firm wouldn’t exchange or return broken, dirty, or stained items. Some products can’t be returned or exchanged.

Warranty trade-ins
Items that have to go
All special order sizes (California King, Split Cal King, tri-fold, etc.)
Floor models
Protector for MATtress

Does Mattress Firm Provide Exchanges On Its Products?

Between 21 and 120 days after the date of purchase, you can exchange a product from Mattress Firm. You have to ask for the original receipt and all the original tags. A trial period of 120 nights should be suitable for one exchange or return per purchase.

Special order sizes for mattresses and foundations, like California king, Split Cal King, tri-fold, etc., cannot be exchanged or returned.

At Mattress Firm, you can only exchange once.

How Long Does A Refund Take?

Customers can get their money back, which will be given to them the same way they paid. If you paid with cash, a check, a debit card, or a credit card, it would take between 7 and 10 business days to process your refund.

If you financed your purchase, your refund might not show up on your account for up to two billing cycles.


Company Name Mattress Firm
Return Time Limit 120 Days
Receipt Required Yes
Return Label None
Restocking Fee Yes
Refund / Exchange Customer’s choice
Online Purchase You can return or exchange your online order at online only.
Original Packaging Required Yes
Probability of Success Return Medium
Conditions Original packaging, original receipt, and original tags

Items that are broken or not clean can’t be returned or exchanged.

One return per item bought

All sizes that were made to order can’t be sent back.

Shipping costs can’t be taken back.

The money will be given back in the same way it was paid for or in store credit.

Exceptions Gift cards, Warranty exchanges, pillows, floor models

Mattress Firm’s Low Price Guarantee Policy Details

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The Mattress Firm 120 Night Low Price Guarantee gives you 120 days after buying a mattress from a Mattress Firm store to find a better deal and get the difference back. The exciting thing about the Mattress Firm price match policy is that it works between franchised Mattress Firm locations.

Find a better price at another local store or a different Mattress Firm location. Your local Mattress Firm seller will make up the difference immediately or send you a check to protect the low-price guarantee of their mattresses.

Most people don’t know about this policy, and those who don’t have time to look for deals come back to get the discount. DoNotPay can help you save time and back some of the money you spent on your new mattress.

Related: Dell Price Match & Price Adjustment Policy 

120 Night Sleep Trial Details

As with most new things, there will be a little time to get used to it. Think of it as a brand-new pair of running shoes. Your body will need time to get accustomed to your new mattress, and the same goes for your bed. Studies show that most people feel uncomfortable when getting a new mattress. Because of this, we ask that you sleep on it for at least 21 nights so your body can get used to it.

If you are still not wholly comfortable after 21 nights, we will do our best to find you the right mattress within 120 nights of the date your first mattress was delivered. Our 120 Night Sleep Trial is suitable for one exchange and one return per purchase, as long as you do it within 120 days of your original mattress’s delivery.

You can exchange your mattress once, for a fee of $99.99*, and get the purchase price of your original mattress minus a restocking fee equal to 10% of your actual mattress purchase price (but not more than $250) as credit toward the price of a different mattress.

If you’re still not completely happy with your new bed, you can send it back for a fee of $99.99* and get a refund for the price of the mattress minus a restocking fee equal to 20% of the cost of the new bed (but not more than $500). Your refunded purchase price will be even lower if we have to pay any state-use taxes.

Under the 120 Night Sleep Trial, Mattress Firm can’t exchange or refund stained, dirty, or broken mattresses. So, if you want to keep your new mattress clean, we strongly suggest using a waterproof mattress protector. Also, we recommend you own all of the original tags on your bed. If you take the law tag off the mattress or foundation, the 120 Night Sleep Trial will no longer be valid.

Our 120 Night Sleep Trial does not apply to clearance items, floor models, pillows, mattress protectors, adjustable bases, furniture, or other accessories. Special order sizes for mattresses and foundations (like California King, Split Cal King, crib, tri-fold, etc.) are final and cannot be exchanged or returned.

The California king size is not a particular order in California, so that that comfort guarantee policies can cover it. For more information, talk to a store worker or one of our live chat customer service reps on our website.

Mattress Firm Contact Information

Mattress Firm Website

Mattress Firm Help Center

Visit contact page

Corporate Office Address:

Mattress Firm Inc.
10201 S. Main St.
Houston, Texas 77025
United States

Mattress Firm Phone Numbers and Emails

Toll-Free Number:

  • (866) 942-3551

Customer Service:

  • (877) 346-8775
    Speak with a Sleep Expert
  • (877) 346-2719
  • (877) 257-1046

Mattress Firm Emails:

Director of Public Relations, Golin, Golin

Mattress Firm locations


Mattress Firm wants their customers to be happy, so they let them try their products for 120 nights. Most items can be returned within 21 to 120 days if you are unhappy with them. You can also read about how to return or exchange a mattress at Mattress Firm.

Please let us know if we missed something important. If you have more questions about Mattress Firm, you can ask them in the comments.


Who is mattress Firm’s biggest competitor?

Top Competitors of Mattress Firm
  • Sleep Number Corp. 5,260. $2 Billion.
  • Raymour & Flanigan Furniture. 6,000. $2 Billion.
  • Furniture Row. 2,800. $591 Million.
  • Rooms To Go. 7,000. $2 Billion.
  • American Furniture Warehouse. 3,458. $677 Million.
  • Kmart Corp. 17,539. $22 Billion.
  • Aaron’s Inc. 9,170. $1 Billion.
  • Havertys Furniture. 2,845. $1 Billion.

What is the average markup on mattresses?

Compared to its price tag, making a mattress doesn’t cost very much. Consumer Reports says that 40–50% markups are common in the industry, and they go up even more once a mattress costs more than $1,000.

Can you return a mattress without tags?

You can tell the company that makes mattresses that are sold without tags. The penalty can be anything from giving the maker or seller a legal notice to stop taking off the tags or providing the correct information to a fine of up to $1,000.

Can mattresses be returned?

Most mattress brands are happy to take them back, and many stores offer risk-free trials and full refunds. Find out how to return a mattress and compare the most popular mattress companies’ return policies.

Is Mattress Firm in financial trouble?

The company isn’t making money. In the fiscal year 2021, it lost $165,1 million, compared to earning $125.6 million in 2020. In 2021, Mattress Firm’s sales will be about $4.4 billion, up nearly 35% from what they were in 2016.

What is the hardest mattress you can buy?

Compared to other foam mattresses, latex foam mattresses are usually the firmest. Innerspring mattresses are generally the next most athletic. Also, there are plenty of latex and innerspring mattresses on the softer market.