Mattress Firm Return Policy + Easy Exchange & Refund Policy

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Mattress Firm Return Policy – It’s simple to shop for a variety of items at Mattress Firm. What should you do if you don’t like something and want to return

it? You may find instructions on how to return an item and receive a refund here. Mattress Firm’s return policy is simple to grasp.

Mattress Store is a mattress retailer in the United States. It operates over 3600 locations throughout 48 states in the United States.

Mattress Firm is the greatest location to buy mattresses, beds, and pillows. This corporation manufactures the majority of the greatest brands in America, including Sealy, Tempur-Pedic, Purple, and Serta.

Mattress Firm Return Policy [All You Need To Know]

Mattress Firm Return Policy

The return policy at Mattress Firm enables you 120 days to test it out. You can bring it home and sleep on it for a total of 120 nights.

If you don’t feel comfortable or it doesn’t fit precisely, you can return it between 21 and 120 days later with the original receipt.

The things you wish to return must be in excellent condition and include all of their original tags. The 120-night trial would’ve been finished if you removed the tags from the merchandise.

Can You Return The Online Purchase To A Store?

No, you cannot return anything purchased from to the shop. You can contact Mattress Firm’s customer care by phone, email, or live chat.

Calling (877)346-8775 will put you in touch with customer service. You must visit the Mattress Firm website to send an email or chat with customer care.

Mattress Firm Non-Returnable Items

Mattress Firm would not exchange or return anything that was broken, soiled, or stained during the 120-day trial period. Some products are not returnable or exchangeable.

Warranty trade-ins
Items that have to go
All special order sizes (California King, Split Cal King, tri-fold, etc.)
Floor models
Protector for MATtress

Does Mattress Firm Provide Exchanges On Its Products?

Between 21 and 120 days after the date of sale, you can return a product from Mattress Firm. You must want the original receipt as well as all of the original tags.

A trial term of 120 nights should be sufficient for one exchange or refund per purchase.

Special order sizes for mattresses and bases, such as California king, Split Cal King, tri-fold, and so on, cannot be exchanged or returned.

At Mattress Firm, you can only exchange once.

How Long Does A Refund Take?

Customers can receive their money back in the same manner in which they paid. If you purchased with cash, check, debit card, or credit card, your refund would take between 7 and 10 business days to process.

If you financed your order, your refund may take up to two payment cycles to appear on your account.


Company NameMattress Firm
Return Time Limit120 Days
Receipt RequiredYes
Return LabelNone
Restocking FeeYes
Refund / ExchangeCustomer’s choice
Online PurchaseYou can return or exchange your online order at online only.
Original Packaging RequiredYes
Probability of Success ReturnMedium
ConditionsOriginal packaging, original receipt, and original tags

Items that are broken or not clean can’t be returned or exchanged.

One return per item bought

All sizes that were made to order can’t be sent back.

Shipping costs can’t be taken back.

The money will be given back in the same way it was paid for or in store credit.

ExceptionsGift cards, Warranty exchanges, pillows, floor models

Mattress Firm Contact Information

Mattress Firm Website

Mattress Firm Help Center

Visit contact page

Corporate Office Address:

Mattress Firm Inc.
10201 S. Main St.
Houston, Texas 77025
United States

Mattress Firm Phone Numbers and Emails

Toll-Free Number:

  • (866) 942-3551

Customer Service:

  • (877) 346-8775
    Speak with a Sleep Expert
  • (877) 346-2719
  • (877) 257-1046

Mattress Firm Emails:

Director of Public Relations, Golin, Golin


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