Mattress Firm Return Policy – It’s simple to shop for a variety of items at Mattress Firm. What should you do if you don’t like something and want to return
it? You may find instructions on how to return an item and receive a refund here. Mattress Firm’s return policy is simple to grasp.
Mattress Store is a mattress retailer in the United States. It operates over 3600 locations throughout 48 states in the United States.
Mattress Firm is the greatest location to buy mattresses, beds, and pillows. This corporation manufactures the majority of the greatest brands in America, including Sealy, Tempur-Pedic, Purple, and Serta.
Mattress Firm Return Policy [All You Need To Know]
The return policy at Mattress Firm enables you 120 days to test it out. You can bring it home and sleep on it for a total of 120 nights.
If you don’t feel comfortable or it doesn’t fit precisely, you can return it between 21 and 120 days later with the original receipt.
The things you wish to return must be in excellent condition and include all of their original tags. The 120-night trial would’ve been finished if you removed the tags from the merchandise.
Can You Return The Online Purchase To A Store?
No, you cannot return anything purchased from MattressFirm.com to the shop. You can contact Mattress Firm’s customer care by phone, email, or live chat.
Calling (877)346-8775 will put you in touch with customer service. You must visit the Mattress Firm website to send an email or chat with customer care.
Mattress Firm Non-Returnable Items
Mattress Firm would not exchange or return anything that was broken, soiled, or stained during the 120-day trial period. Some products are not returnable or exchangeable.
Items that have to go
All special order sizes (California King, Split Cal King, tri-fold, etc.)
Protector for MATtress
Does Mattress Firm Provide Exchanges On Its Products?
Between 21 and 120 days after the date of sale, you can return a product from Mattress Firm. You must want the original receipt as well as all of the original tags.
A trial term of 120 nights should be sufficient for one exchange or refund per purchase.
Special order sizes for mattresses and bases, such as California king, Split Cal King, tri-fold, and so on, cannot be exchanged or returned.
At Mattress Firm, you can only exchange once.
How Long Does A Refund Take?
Customers can receive their money back in the same manner in which they paid. If you purchased with cash, check, debit card, or credit card, your refund would take between 7 and 10 business days to process.
If you financed your order, your refund may take up to two payment cycles to appear on your account.
|Company Name||Mattress Firm|
|Return Time Limit||120 Days|
|Refund / Exchange||Customer’s choice|
|Online Purchase||You can return or exchange your online order at Mattressfirm.com online only.|
|Original Packaging Required||Yes|
|Probability of Success Return||Medium|
|Conditions||Original packaging, original receipt, and original tags|
Items that are broken or not clean can’t be returned or exchanged.
One return per item bought
All sizes that were made to order can’t be sent back.
Shipping costs can’t be taken back.
The money will be given back in the same way it was paid for or in store credit.
|Exceptions||Gift cards, Warranty exchanges, pillows, floor models|
Mattress Firm Contact Information
Mattress Firm Website
Mattress Firm Help Center
|Visit contact page|
Corporate Office Address:
Mattress Firm Inc.
10201 S. Main St.
Houston, Texas 77025
Mattress Firm Phone Numbers and Emails
- (866) 942-3551
- (877) 346-8775Speak with a Sleep Expert
- (877) 346-2719
- (877) 257-1046